If you receive a damaged upon delivery product, you can request for a replacement or refund within 7 (seven) days of order delivery. You should return the product in unused condition and upon assessment of the return goods, the refund will be processed within 14 days of us receiving the goods.
Toqn does not accept any kind of returns after this time period.
If you wish to exchange a product in the future, you can do so by paying the difference in making charges. What this means is that if your previous product was bought for Rs. 10,000 and the making charges(non gold charges) on the same was Rs. 2000, you can avail Rs. 8,000 as store credit.