Flax

1. While we make sure to ship out the product within the first 2 business days of order placement, it can take upto 7 (seven) business days to be shipped on an extreme case scenario.

2. We use only the most reputable and secure delivery services and all orders are 100% insured. 

3. If, by any chance, an order gets lost in transit, we allow the shipping company a period of 2 weeks (14 days) to locate the shipment, and if still not found, we process a full refund to the customer.

4. Due to the nature of our goods being highly valuable, we only ship to select Pin-codes and cities. If we are not yet serviceable in your pincode, we request you to kindly wait till we add more pincodes to our list. On the other hand, you can also reach out to us with a request and we will try our best to ship our products to you.

5. Shipping costs on all orders are completely free of charge.

6. Certain shipping partners might require ID proof upon delivery. We request you to kindly provide the name of the receiver in your order to help ease out the process.

If you receive a damaged upon delivery product, you can request for a replacement or refund within 7 (seven) days of order delivery. You should return the product in unused condition and upon assessment of the return goods, the refund will be processed within 14 days of us receiving the goods.

Toqn does not accept any kind of returns after this time period.

If you wish to exchange a product in the future, you can do so by paying the difference in making charges. What this means is that if your previous product was bought for Rs. 10,000 and the making charges(non gold charges) on the same was Rs. 2000, you can avail Rs. 8,000 as store credit.

Toqn Jewellery

5th Floor, SAI Complex
Museum Road
Bangalore 560001