Ruui

Shipping Policy

1. While we make sure to ship out the product within the first 2 business days of order placement, it can take upto 7 (seven) business days to be shipped on an extreme case scenario.

2. We use only the most reputable and secure delivery services and all orders are 100% insured.

3. If, by any chance, an order gets lost in transit, we allow the shipping company a period of 2 weeks (14 days) to locate the shipment, and if still not found, we process a full refund to the customer.

4. Due to the nature of our goods being highly valuable, we only ship to select Pin-codes and cities. If we are not yet serviceable in your pincode, we request you to kindly wait till we add more pincodes to our list. On the other hand, you can also reach out to us with a request and we will try our best to ship our products to you.

5. Shipping costs on all orders are completely free of charge.

6. Certain shipping partners might require ID proof upon delivery. We request you to kindly provide the name of the receiver in your order to help ease out the process.